Invention Grant
- Patent Title: Strategy pairing
- Patent Title (中): 策略配对
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Application No.: US14071368Application Date: 2013-11-04
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Publication No.: US09124702B2Publication Date: 2015-09-01
- Inventor: Robert C. Steiner , Gene Masaru Uba , Michael Hartman
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/523
Abstract:
A contact center is described as having the ability to simultaneously consider a plurality of different work assignment strategies. Specifically, a work assignment engine in the contact center is enabled to create merged strategies from work-finding-agent strategies and agent-finding-work strategies to determine if one such strategy contradicts the other strategy.
Public/Granted literature
- US20150124954A1 STRATEGY PAIRING Public/Granted day:2015-05-07
Information query
