Invention Grant
US09131067B2 System and method for out-of-band communication with contact centers
有权
与联络中心进行带外通信的系统和方法
- Patent Title: System and method for out-of-band communication with contact centers
- Patent Title (中): 与联络中心进行带外通信的系统和方法
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Application No.: US13669288Application Date: 2012-11-05
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Publication No.: US09131067B2Publication Date: 2015-09-08
- Inventor: Slava Sayko
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: unknown Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: unknown Daly City
- Agency: Christie, Parker & Hale, LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M5/00 ; H04M11/00
Abstract:
A method for connecting a website user to a contact center includes: establishing a communication channel between a user and an agent of the contact center, the communication channel comprising a voice communication channel; establishing a supplemental channel between the user and the contact center for exchanging data between the user and the contact center; and storing the data exchanged in the supplemental channel in association with the communication channel.
Public/Granted literature
- US20140126708A1 SYSTEM AND METHOD FOR OUT-OF-BAND COMMUNICATION WITH CONTACT CENTERS Public/Granted day:2014-05-08
Information query
