An apparatus and method for processing an information processing request in a mobile device. In one embodiment, the method includes: receiving an information processing request message; collecting at least one type of environmental state information associated with the mobile device if the information processing request message is not processed by the mobile device within a predetermined time; generating prompt information according to the collected environmental state information, wherein the prompting information is used to prompt a user to process the unprocessed information processing request message. Therefore, a user can timely perceive the information processing request message that has been received but not processed by the mobile device in time, thus effectively increasing the usability of the mobile device.