Content, such as video content, may be encoded using encoders that are installed at encoding devices of customers of a telecommunications provider. In one implementation, a server device may maintain presence information relating to an operational state of a number of set-top boxes installed at customer residences; receive an indication of content that is to be encoded; and select a set-top box, of the set-top boxes, to encode the segment, the set-top box being selected based on the operational state of the set-top boxes. The server may further transmit, to the selected set-top box, instructions to initiate encoding of the content and to provide an encoding format for the content; and update the presence information to reflect a result of encoding of the content by the selected set-top box.