Invention Grant
US09195760B2 Methods and systems for dynamically suggesting answers to questions submitted to a portal of an online service
有权
用于动态地建议提交给在线服务门户的问题的答案的方法和系统
- Patent Title: Methods and systems for dynamically suggesting answers to questions submitted to a portal of an online service
- Patent Title (中): 用于动态地建议提交给在线服务门户的问题的答案的方法和系统
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Application No.: US14066107Application Date: 2013-10-29
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Publication No.: US09195760B2Publication Date: 2015-11-24
- Inventor: Patrick McFarlane , Ganesh Mathrubootham , Shuchun Yang
- Applicant: SALESFORCE.COM, INC.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Zilka-Kotab. PC
- Main IPC: G06F17/30
- IPC: G06F17/30

Abstract:
In accordance with embodiments, there are provided mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service. These mechanisms and methods for dynamically suggesting answers to questions submitted to a portal of an online service can enable embodiments to provide help document suggestions with limited user input. The ability of embodiments to provide help document search term suggestions with limited user input can enable users to quickly and efficiently find useful help documents.
Public/Granted literature
Information query