发明授权
US09203964B1 Providing compliance enforcement for manually dialed wireless numbers in a contact center
有权
在联络中心为手动拨打的无线电号码提供合规执行
- 专利标题: Providing compliance enforcement for manually dialed wireless numbers in a contact center
- 专利标题(中): 在联络中心为手动拨打的无线电号码提供合规执行
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申请号: US14246210申请日: 2014-04-07
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公开(公告)号: US09203964B1公开(公告)日: 2015-12-01
- 发明人: Ellwood I. Neuer, III , Chad Hitchcock
- 申请人: Noble Systems Corporation
- 申请人地址: US GA Atlanta
- 专利权人: Noble Systems Corporation
- 当前专利权人: Noble Systems Corporation
- 当前专利权人地址: US GA Atlanta
- 主分类号: H04M1/00
- IPC分类号: H04M1/00 ; H04M3/51
摘要:
Systems and methods are disclosed for originating a call to a wireless number by a contact center while enforcing various compliance requirements. In one embodiment, a compliance server and a PBX cooperate to originate the call to the wireless number. The agent logs into the compliance server and the compliance server provides the agent with a wireless number to dial. The agent manually enters the wireless number using a phone connected to the PBX. The PBX queries the compliance server regarding establishing the wireless call. Upon authorization, the PBX establishes a first call leg to the compliance server, and a second call leg to the called party that is joined with the call leg to the agent's phone. Upon completion of the call, the agent dispositions the call to the compliance server, which then releases the first call leg. In response, the PBX then releases the second call leg.
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