Invention Grant
- Patent Title: Systems and methods for tracking and responding to mobile events in a relationship management system
- Patent Title (中): 在关系管理系统中跟踪和响应移动事件的系统和方法
-
Application No.: US14193594Application Date: 2014-02-28
-
Publication No.: US09247051B2Publication Date: 2016-01-26
- Inventor: Jason Li , Adam Evans , Steve Loughlin , Patricio Echague
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Blakely, Sokoloff, Taylor & Zafman
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04W4/02 ; H04W4/04
Abstract:
A method and apparatus for tracking and responding to mobile events in a relationship management system is described. The method may include detecting a mobile event associated with a user of a relationship management system. Furthermore, the method may include analyzing the mobile event to determine at least one relationship management process associated with the user for which the mobile event is related. The method may also include generating one or more relationship management system notifications for transmission to the mobile device of the user prior to initiation of the mobile event, and generating one or more relationship management suggestions or relationship management system notifications for transmission to the mobile device of the user after a termination of the mobile event.
Public/Granted literature
- US20150249742A1 SYSTEMS AND METHODS FOR TRACKING AND RESPONDING TO MOBILE EVENTS IN A RELATIONSHIP MANAGEMENT SYSTEM Public/Granted day:2015-09-03
Information query
