A remote management system employs multiple wireless links, which may include a local wireless link and a remote wireless link. The remote wireless link may be in place between a troubleshooting device held by a person located at a service site, and a remote service center for a service provider, such as an Internet service provider. The local wireless link may be in place between the person at the service site and the equipment needing service, such as a DSL model provided by the service provider. Establishing the multiple links allows the service provider to troubleshoot the equipment, without incurring the substantial cost of sending a specialized service technician to the service site. As examples, the troubleshooting device may be a smart phone, the remote wireless link may be a cellular connection, and the local wireless link may be a Bluetooth or NFC connection.