Invention Grant
US09264545B2 Computer-implemented system and method for automating call center phone calls
有权
用于自动化呼叫中心电话的计算机实现的系统和方法
- Patent Title: Computer-implemented system and method for automating call center phone calls
- Patent Title (中): 用于自动化呼叫中心电话的计算机实现的系统和方法
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Application No.: US14195804Application Date: 2014-03-03
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Publication No.: US09264545B2Publication Date: 2016-02-16
- Inventor: Gilad Odinak
- Applicant: INTELLISIST, INC.
- Applicant Address: US WA Seattle
- Assignee: Intellisist, Inc.
- Current Assignee: Intellisist, Inc.
- Current Assignee Address: US WA Seattle
- Agent Patrick J.S. Inouye; Krista A. Wittman
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/51 ; H04M3/53 ; H04M3/533
Abstract:
A system and method for processing a call between a caller and a live agent is provided. A stream of verbal speech utterances is received from the caller and converted into text. Text messages are received from the agent in response to the stream of verbal speech utterances and converted into synthesized speech utterances. The synthesized speech utterances are provided to the caller. A record of the call is processed and presented to a further live agent for manipulation. The manipulated record is stored.
Public/Granted literature
- US20140177820A1 Computer-Implemented System and Method for Automating Call Center Phone Calls Public/Granted day:2014-06-26
Information query
