Invention Grant
US09288323B2 Computer-implemented system and method for simultaneously processing multiple call sessions
有权
用于同时处理多个呼叫会话的计算机实现的系统和方法
- Patent Title: Computer-implemented system and method for simultaneously processing multiple call sessions
- Patent Title (中): 用于同时处理多个呼叫会话的计算机实现的系统和方法
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Application No.: US14325337Application Date: 2014-07-07
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Publication No.: US09288323B2Publication Date: 2016-03-15
- Inventor: Gilad Odinak , Alastair Sutherland , William A. Tolhurst
- Applicant: Intellisist, Inc.
- Applicant Address: US WA Seattle
- Assignee: Intellisist, Inc.
- Current Assignee: Intellisist, Inc.
- Current Assignee Address: US WA Seattle
- Agent Patrick J. S. Inouye; Krista A. Wittman
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/53 ; H04M3/533
Abstract:
A computer-implemented system and method for simultaneously processing multiple call sessions is provided. Multiple call sessions assigned to an agent are monitored. Content of each call session is displayed to the agent on an agent console. A script selected by the agent is identified and provided as synthesized speech to a caller of one of the call sessions. A verbal conversation between the agent and a caller of another one of the call sessions is simultaneously monitored while the script is provided to the caller.
Public/Granted literature
- US20140307864A1 Computer-Implemented System And Method For Simultaneously Processing Multiple Call Sessions Public/Granted day:2014-10-16
Information query
