Invention Grant
US09294719B2 Systems, methods, and apparatuses for implementing in-app live support functionality
有权
用于实施应用内实时支持功能的系统,方法和设备
- Patent Title: Systems, methods, and apparatuses for implementing in-app live support functionality
- Patent Title (中): 用于实施应用内实时支持功能的系统,方法和设备
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Application No.: US14320391Application Date: 2014-06-30
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Publication No.: US09294719B2Publication Date: 2016-03-22
- Inventor: Gavin Andrew Ross Uhma , Allen Jeremy Wright , Adam William Dennis , Nicholas Christopher Ksiezopolski
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Blakely Sokoloff Taylor & Zafman LLP
- Main IPC: H04N7/14
- IPC: H04N7/14 ; H04N21/431 ; H04N21/439 ; G06F3/0484

Abstract:
In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing in-app live support functionality. According to a particular embodiment such an apparatus may be embodied by a user client device which includes, for example: a processor and a memory to execute instructions at the user client device; an application to execute upon the user client device via the processor and the memory; a graphical interface; an audio interface; a communications interface to communicatively link the user client device with a remote service over a network; the graphical interface to receive a user event within the application triggering a user initiated service call to the remote service via the network; the communications interface to receive an audio and video stream from the remote service via the network responsive to the triggering of the user initiated service call, the audio and video stream displaying at least video of a customer service agent and establishing two way audio communication between the user client device and the remote service; and wherein the communications interface further transmits audio captured at the user client device to the remote service and transmits a representation of the application as displayed via the graphical interface of the user client device to the remote service. Other related embodiments are disclosed.
Public/Granted literature
- US20150381931A1 SYSTEMS, METHODS, AND APPARATUSES FOR IMPLEMENTING IN-APP LIVE SUPPORT FUNCTIONALITY Public/Granted day:2015-12-31
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