The present invention provides a cloud service packet redirection method and system, and a cloud gateway, the method performed by the cloud gateway includes, if the cloud gateway determines that a DNS packet that is forwarded by a router in a redirection manner is a cloud service-related DNS packet, a record is maintained in a cloud IP table of the cloud gateway according to the DNS packet. Policy route configuration information is sent to the router according to the record maintained in the cloud IP table to instruct the router to maintain a policy route. The policy route instructs the router to redirect, to the cloud gateway, a cloud service packet that is indicated by the DNS packet.