Invention Grant
- Patent Title: System and method for customized voice response
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Application No.: US13889717Application Date: 2013-05-08
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Publication No.: US09343063B2Publication Date: 2016-05-17
- Inventor: Nicholas Duffield
- Applicant: AT&T Intellectual Property I, L.P.
- Applicant Address: US GA Atlanta
- Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee: AT&T Intellectual Property I, L.P.
- Current Assignee Address: US GA Atlanta
- Main IPC: G10L15/00
- IPC: G10L15/00 ; G10L15/22 ; G10L15/187 ; H04M3/493

Abstract:
Disclosed herein are systems, methods, and non-transitory computer-readable storage media for approximating an accent source. A system practicing the method collects data associated with customer specific services, generates country-specific or dialect-specific weights for each service in the customer specific services list, generates a summary weight based on an aggregation of the country-specific or dialect-specific weights, and sets an interactive voice response system language model based on the summary weight and the country-specific or dialect-specific weights. The interactive voice response system can also change the user interface based on the interactive voice response system language model. The interactive voice response system can tune a voice recognition algorithm based on the summary weight and the country-specific weights. The interactive voice response system can adjust phoneme matching in the language model based on a possibility that the speaker is using other languages.
Public/Granted literature
- US20130246072A1 System and Method for Customized Voice Response Public/Granted day:2013-09-19
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