A method is presented for notifying a user of a broadcast communication channel problem. At a broadcast distribution facility, a problem involving a first broadcast communication channel from the broadcast distribution facility to a broadcast communication receiver associated with the user is detected. A cause of the problem is ascertained at the facility. The broadcast distribution facility then relays an indication of the cause of the problem to the receiver over a second broadcast communication channel from the facility to the receiver. The receiver informs the user of the cause of the problem.