Invention Grant
US09384190B2 Method and system for conveying an example in a natural language understanding application 有权
用于传达自然语言理解应用中的示例的方法和系统

Method and system for conveying an example in a natural language understanding application
Abstract:
A method (300) and system (100) is provided to add the creation of examples at a developer level in the generation of Natural Language Understanding (NLU) models, tying the examples into a NLU sentence database (130), automatically validating (310) a correct outcome of using the examples, and automatically resolving (316) problems the user has using the examples. The method (300) can convey examples of what a caller can say to a Natural Language Understanding (NLU) application. The method includes entering at least one example associated with an existing routing destination, and ensuring an NLU model correctly interprets the example unambiguously for correctly routing a can to the routing destination. The method can include presenting the example sentence in a help message (126) within an NLU dialog as an example of what a caller can say for connecting the caller to a desired routing destination. The method can also include presented a failure dialog for displaying at least one example that failed to be properly interpreted to ensure that ambiguous or incorrect examples are not presented in a help message.
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