发明授权
- 专利标题: Disaster relief event call flagging
- 专利标题(中): 救灾事件召唤
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申请号: US14482935申请日: 2014-09-10
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公开(公告)号: US09398167B2公开(公告)日: 2016-07-19
- 发明人: David Luke Hallam , Andrew Sheldon , Aleksander F. Kravchenko , George Vettiyedathuparampil Thomas
- 申请人: BANK OF AMERICA CORPORATION
- 申请人地址: US NC Charlotte
- 专利权人: Bank of America Corporation
- 当前专利权人: Bank of America Corporation
- 当前专利权人地址: US NC Charlotte
- 代理机构: Moore & Van Allen PLLC
- 代理商 Michael A. Springs; Patrick B. Horne
- 主分类号: H04M11/04
- IPC分类号: H04M11/04 ; G06F3/0484
摘要:
Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.
公开/授权文献
- US20160072960A1 DISASTER RELIEF EVENT CALL FLAGGING 公开/授权日:2016-03-10
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