Invention Grant
- Patent Title: Work assignment with bot agents
- Patent Title (中): 与代理商的工作任务
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Application No.: US14019393Application Date: 2013-09-05
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Publication No.: US09401989B2Publication Date: 2016-07-26
- Inventor: Gene Masaru Uba , Robert C. Steiner
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Agency: Sheridan Ross P.C.
- Main IPC: H04M3/51
- IPC: H04M3/51 ; H04M3/523
Abstract:
A contact center auditing work assignment engine communication system hosts a multi-functional automatic bot agent to discover issues, update properties, identify and solve problems, and provide operational support for contact center managers, creating a proactive and flexible automatic audit and cooperation between a bot agent, human agents, and supervisors.
Public/Granted literature
- US20150063556A1 WORK ASSIGNMENT WITH BOT AGENTS Public/Granted day:2015-03-05
Information query
