A service provisioning method includes providing a differentiated set of information exchange services to a user. In some embodiments, differentiation between or among the provided services may include differentiated access networks, differentiated physical network layers, and/or differentiated service providers. An integrated service identity may be generated and/or maintained by the service provider(s) or by a third party. The integrated services identity may enable the user to define preference settings applicable to the information exchange services, to process billable events and activity and to issue integrated statements encompassing all of the information exchange services provided to the user, and enabling the user to access customer support services for any of the information exchange services and further enabling the logging of all customer support activities to the integrated service identity.