Invention Grant
- Patent Title: System and method for routing work requests in an enterprise
- Patent Title (中): 在企业中路由工作请求的系统和方法
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Application No.: US14305079Application Date: 2014-06-16
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Publication No.: US09455930B2Publication Date: 2016-09-27
- Inventor: Tony McCormack , Paul D'Arcy , John French
- Applicant: Avaya Inc.
- Applicant Address: US NJ Basking Ridge
- Assignee: Avaya Inc.
- Current Assignee: Avaya Inc.
- Current Assignee Address: US NJ Basking Ridge
- Main IPC: G06F15/16
- IPC: G06F15/16 ; H04L12/911 ; H04L12/24 ; H04L12/26

Abstract:
A resource allocation system of an enterprise is disclosed for allocating resources for a work request in an enterprise. The resource allocation system includes a monitor module configured to monitor the work request and availability of the resources in the enterprise, wherein the work request is characterized by one or more attributes. The resource allocation system further includes a resource matching module configured to match the attributes of the work request with the resources to determine one or more first type and second type of resources. The resource allocation system further includes an assignment module configured to assign the first type of resources to the work request while the second type of resources are unavailable, and re-assign the second type of resources to the work request when the second type of resources become available.
Public/Granted literature
- US20150365342A1 SYSTEM AND METHOD FOR ROUTING WORK REQUESTS IN AN ENTERPRISE Public/Granted day:2015-12-17
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