Invention Grant
- Patent Title: Automated call center software build generator
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Application No.: US14846705Application Date: 2015-09-04
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Publication No.: US09459841B2Publication Date: 2016-10-04
- Inventor: Petr Makagon , Andriy Ryabchun , Nikolay Anisimov
- Applicant: Genesys Telecommunications Laboratories, Inc.
- Applicant Address: US CA Daly City
- Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee: Genesys Telecommunications Laboratories, Inc.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: G06F9/44
- IPC: G06F9/44 ; H04M3/22 ; H04M3/51
Abstract:
A call center (CC) generator includes generator software (GSW) executing on a computerized appliance from a machine-readable physical medium, an input interface for receiving a CC configuration, access to a data repository storing CC software components, a function relating configuration parameters to individual ones of the stored CC software components, and an output interface for delivering a CC SW suite. The CC generator, executing the GSW, considers the CC configuration, applies the relating function, selects CC software components to copy from the data repository, and builds the CC SW suite for output.
Public/Granted literature
- US20150378686A1 Automated Call Center Software Build Generator Public/Granted day:2015-12-31
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