Invention Grant
- Patent Title: System and method for selecting call recordings for storage
- Patent Title (中): 用于选择呼叫记录进行存储的系统和方法
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Application No.: US14612226Application Date: 2015-02-02
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Publication No.: US09503574B2Publication Date: 2016-11-22
- Inventor: Adam Waalkes , Gilad Odinak , Haodong (Howard) Jiang , Matthew Thorn , Tom McCann
- Applicant: Intellisist, Inc.
- Applicant Address: US WA Seattle
- Assignee: INTELLISIST, LLC
- Current Assignee: INTELLISIST, LLC
- Current Assignee Address: US WA Seattle
- Agent Patrick J. S. Inouye; Krista A. Wittman
- Main IPC: H04M11/00
- IPC: H04M11/00 ; H04M3/42 ; H04M3/51

Abstract:
A system and method for selecting call recordings for storage is provided. Criteria for retaining call recordings are identified. Each of a plurality of watchers within a call center is programmed with one or more criteria selected from the identified criteria. Call recordings are generated from calls within the call center. The criteria from one or more of the watchers are applied to each of the call recordings. Those call recordings that satisfy the applied criteria are retained within the call center.
Public/Granted literature
- US20150156317A1 System And Method For Selecting Call Recordings For Storage Public/Granted day:2015-06-04
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