Invention Grant
US09503575B2 Method and apparatus for augmenting communication sessions using contextual information 有权
使用上下文信息来增加通信会话的方法和装置

  • Patent Title: Method and apparatus for augmenting communication sessions using contextual information
  • Patent Title (中): 使用上下文信息来增加通信会话的方法和装置
  • Application No.: US14318376
    Application Date: 2014-06-27
  • Publication No.: US09503575B2
    Publication Date: 2016-11-22
  • Inventor: Reinhard Klemm
  • Applicant: Avaya Inc.
  • Applicant Address: US NJ Basking Ridge
  • Assignee: Avaya, Inc.
  • Current Assignee: Avaya, Inc.
  • Current Assignee Address: US NJ Basking Ridge
  • Main IPC: H04M3/42
  • IPC: H04M3/42 H04M3/428 G06Q50/00
Method and apparatus for augmenting communication sessions using contextual information
Abstract:
Systems and methods for establishing and conducting communication sessions augmented by contextual information. A call originator initiates a request to establish a communication session. The endpoint furnishes information identifying the call originator and intended call recipient(s). The method receives the request from the call originator and retrieves contextual information relating the call originator to the intended call recipient. If no contextual information has yet been derived, the contextual information is generated from data attributes available from one or more social networking sites. In some embodiments, the method generates the contextual information according to a set of rules and, if applicable, user preferences. The method handles the call request based on at least one of a set of rules, user preferences, and scheduling input received from the intended recipient responsive to receipt of the contextual information. The contextual information is accessible to some or all participants before and during the communication session.
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