Invention Grant
- Patent Title: Disaster relief event call flagging
- Patent Title (中): 救灾事件召唤
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Application No.: US15159097Application Date: 2016-05-19
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Publication No.: US09549067B2Publication Date: 2017-01-17
- Inventor: David Luke Hallam , Andrew Sheldon , Aleksander F. Kravchenko , George Vettiyedathuparampil Thomas
- Applicant: BANK OF AMERICA CORPORATION
- Applicant Address: US NC Charlotte
- Assignee: BANK OF AMERICA CORPORATION
- Current Assignee: BANK OF AMERICA CORPORATION
- Current Assignee Address: US NC Charlotte
- Agency: Moore & Van Allen PLLC
- Agent Michael A. Springs; W. Kevin Ransom
- Main IPC: H04M11/04
- IPC: H04M11/04 ; H04M3/51 ; G06F3/0484 ; G06Q20/40 ; G06Q30/00 ; H04M1/677

Abstract:
Embodiments of the invention relate to systems, methods, and computer program products for providing disaster relief event call flagging. The system, method, and computer program product are configured to create a disaster relief event associated with a plurality of customer accounts maintained by an entity, wherein the disaster relief event comprises one or more parameters that identify locations associated with the disaster relief event; create a temporary dialer file for use in contacting the plurality of customers in reference to the accounts, wherein the dialer file is based at least partially on the one or more parameters of the disaster relief event, and automatically suspend contact to one or more customers based at least partially in response to the telephone numbers of the one or more customer being excluded from the temporary dialer file.
Public/Granted literature
- US20160261745A1 DISASTER RELIEF EVENT CALL FLAGGING Public/Granted day:2016-09-08
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