Invention Grant
US09553988B2 System and methods for scheduling and optimizing inbound call flow to a call center
有权
调度和优化到呼叫中心的入站呼叫流的系统和方法
- Patent Title: System and methods for scheduling and optimizing inbound call flow to a call center
- Patent Title (中): 调度和优化到呼叫中心的入站呼叫流的系统和方法
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Application No.: US14308668Application Date: 2014-06-18
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Publication No.: US09553988B2Publication Date: 2017-01-24
- Inventor: Nikolay Anisimov , Sergey Fedorov , Herbert Ristock
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US UT Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US UT Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M5/00
- IPC: H04M5/00 ; H04M3/523 ; G06Q10/10
Abstract:
A method for providing inbound call reservations to a communication center has steps for monitoring service access points into the communication center by reservation software executing from a machine-readable medium, evaluating communicators and potential communicators, and issuing invitations for reserved communication sessions to qualified communicators and potential communicators, the reserved times coordinated according to data pertaining to predicted communication load and resource availability statistics.
Public/Granted literature
- US20140301543A1 SYSTEM AND METHODS FOR SCHEDULING AND OPTIMIZING INBOUND CALL FLOW TO A CALL CENTER Public/Granted day:2014-10-09
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