Invention Grant
US09560197B2 Method and system for informing a user that a call is no longer on hold
有权
用于通知用户呼叫不再处于保持状态的方法和系统
- Patent Title: Method and system for informing a user that a call is no longer on hold
- Patent Title (中): 用于通知用户呼叫不再处于保持状态的方法和系统
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Application No.: US15173076Application Date: 2016-06-03
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Publication No.: US09560197B2Publication Date: 2017-01-31
- Inventor: Sagi Iltus
- Applicant: VONAGE AMERICA INC.
- Applicant Address: US NJ Holmdel
- Assignee: Vonage America Inc.
- Current Assignee: Vonage America Inc.
- Current Assignee Address: US NJ Holmdel
- Agency: Moser Taboada
- Agent Joseph Pagnotta
- Main IPC: H04M3/428
- IPC: H04M3/428 ; H04M3/42 ; H04W4/12 ; H04M1/60 ; H04M1/725 ; H04W68/02 ; H04W4/16
Abstract:
Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.
Public/Granted literature
- US20160286042A1 METHOD AND SYSTEM FOR INFORMING A USER THAT A CALL IS NO LONGER ON HOLD Public/Granted day:2016-09-29
Information query
