A method and a terminal for acquiring information on the media supported by an emergency center to provide the terminal with the emergency call service using non-voice media as well voice media are provided. A method includes receiving information on media supported by an Internet Protocol (IP) Multimedia Subsystem (IMS) from a server, storing the information on the media supported by the IMS, and transmitting a signal to a Public Safety Answering Point (PSAP) based on the information on the media supported by the IMS and the terminal. The emergency call processing method of the present invention allows only the terminal capable of NOVES to perform the media information acquisition procedure, thereby avoiding overhead caused by media acquisition attempts of a large number of terminal.