Invention Grant
- Patent Title: System for interacting with a web visitor
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Application No.: US13293575Application Date: 2011-11-10
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Publication No.: US09703668B2Publication Date: 2017-07-11
- Inventor: Andrey Ryabchun , Ramesh V. Pattabhiraman , Derek Barnes , Mark Scott , James Barnett
- Applicant: Andrey Ryabchun , Ramesh V. Pattabhiraman , Derek Barnes , Mark Scott , James Barnett
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: G06F15/16
- IPC: G06F15/16 ; G06F11/34

Abstract:
A system for interacting with a person browsing a web site has an Internet-connected server and a connected data repository, and software executing on the server from a non-transitory physical medium. The software provides an identity function identifying the person, a selection function checking the data repository for stored information regarding the identified person, including any tracking rules associated with the identified person, and one or more tracking functions monitoring and recording behavior of the person browsing the web site. The one or more tracking functions follow the tracking rules, if any, associated with the identified person in monitoring and recording behavior of the browsing person.
Public/Granted literature
- US20130124641A1 System for Interacting with a Web Visitor Public/Granted day:2013-05-16
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