Invention Grant
- Patent Title: Virtual photorealistic digital actor system for remote service of customers
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Application No.: US15274150Application Date: 2016-09-23
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Publication No.: US09727874B2Publication Date: 2017-08-08
- Inventor: Ratnakumar Navaratnam
- Applicant: Ratnakumar Navaratnam
- Agency: Bodner & O'Rourke, LLP
- Agent Thomas A. O'Rourke
- Main IPC: H04N7/14
- IPC: H04N7/14 ; G06Q30/00 ; G10L15/22 ; G10L13/04 ; G10L15/26 ; G10L15/02 ; G10L21/10 ; H04N7/15 ; G06F3/01 ; H04N5/232 ; G06F17/30 ; G06Q30/02

Abstract:
A system for remote servicing of customers includes an interactive display unit at the customer location providing two-way audio/visual communication with a remote service/sales agent, wherein communication inputted by the agent is delivered to customers via a virtual Digital Actor on the display. The system also provides for remote customer service using physical mannequins with interactive capability having two-way audio visual communication ability with the remote agent, wherein communication inputted by the remote service or sales agent is delivered to customers using the physical mannequin. A web solution integrates the virtual Digital Actor system into a business website. A smart phone solution provides the remote service to customers via an App. In another embodiment, the Digital Actor is instead displayed as a 3D hologram. The Digital Actor is also used in an e-learning solution, in a movie studio suite, and as a presenter on TV, online, or other broadcasting applications.
Public/Granted literature
- US20170032377A1 VIRTUAL PHOTOREALISTIC DIGITAL ACTOR SYSTEM FOR REMOTE SERVICE OF CUSTOMERS Public/Granted day:2017-02-02
Information query