An audio segment recorded by an individual is stored in a computational device controlled by an entity, where the computational device is coupled to a telephony device having a speaker and a microphone that are configurable to be enabled or disabled by the computational device. An electronic communication is initiated to the individual via the telephony device when the speaker and the microphone are both enabled. The stored audio segment is retrieved from an audio recording database that stores a plurality of audio segments of a plurality of individuals and played to the individual to authenticate the entity, in response to the initiating of the electronic communication to the individual.