Methods and systems for detecting unintentional calls placed to a call center. In some implementations, a device with telephone capability recognizes that it is being used to place a call, and automatically collects information usable to estimate whether the call is intentional or unintentional. The device may make the estimate, or may send the collected information to the recipient of the call. When a call is estimated to be unintentional, the device may signal the user of the device, or may inform the recipient of the call that the call is suspected to be unintentional, or both. The collected information may include outputs from one or more sensors, such as an accelerometer, a microphone, a camera, or a biometric sensor. A button press initiating a call may be considered in the context of other usage of the device to estimate whether the call was intentional or unintentional.