- Patent Title: Customization of event management and incident management policies
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Application No.: US14030223Application Date: 2013-09-18
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Publication No.: US09779377B2Publication Date: 2017-10-03
- Inventor: Josephine Cardone , Steven S. Pantridge , Ramani R. Routray , Yang Song
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: KY Grand Cayman
- Assignee: GLOBALFOUNDRIES INC.
- Current Assignee: GLOBALFOUNDRIES INC.
- Current Assignee Address: KY Grand Cayman
- Agency: Roberts Mlotkowski Safran Cole & Calderon P.C.
- Agent Anthony Canale; Andrew M. Calderon
- Main IPC: G06Q10/06
- IPC: G06Q10/06
Abstract:
A method includes analyzing, by a computer device, data associated with tickets generated in a managed environment. The method also includes generating, by the computer device, a suggested rule change based on the analyzing. The method further includes receiving, by the computer device, an acceptance or denial of the suggested rule change.
Public/Granted literature
- US20150081376A1 CUSTOMIZATION OF EVENT MANAGEMENT AND INCIDENT MANAGEMENT POLICIES Public/Granted day:2015-03-19
Information query
