Invention Grant
- Patent Title: System and method for a progressive dialer for outbound calls
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Application No.: US14317743Application Date: 2014-06-27
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Publication No.: US09807237B2Publication Date: 2017-10-31
- Inventor: Barry Fleming , Joshua Ferrell , Ann Santorios , Randy Layman
- Applicant: Vonage Business Inc.
- Applicant Address: US GA Atlanta
- Assignee: VONAGE BUSINESS INC.
- Current Assignee: VONAGE BUSINESS INC.
- Current Assignee Address: US GA Atlanta
- Agency: Alexander Legal LLC
- Agent Joseph Pagnotta
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/51

Abstract:
A system and method are disclosed herein for an automated progressive dialer system. The system comprises maintaining a callee database for a calling campaign. A Presence registrar is maintains a list of call center agents, wherein the list comprises the agent's current state, account information and other metrics. An agent progressive dialer (APD) indicates an agent's current state to the Presence registrar and maintains an agent's open line to connect with a connected outbound call to a callee. One or more callees are selected to call based upon the agent's current state. Outbound calls are placed to the selected callee using a callee progressive dialer (CPD). Upon successfully connecting a call to a callee, the Presence registrar provides an available agent with an open line to receive the call. The CPD then bridges the successfully connected callee outbound call with the available agent's open line on the APD.
Public/Granted literature
- US20150381809A1 SYSTEM AND METHOD FOR A PROGRESSIVE DIALER FOR OUTBOUND CALLS Public/Granted day:2015-12-31
Information query