A network device receives configuration information for monitoring, via a network, control data for a monitored customer device. The configuration information includes business rules for responding to an event when the control data is outside baseline control limits. The network device identifies original equipment manufacturer (OEM) or service provider recommended limits for the control data and receives initial control data, associated with the monitored customer device, for a particular time period. The network device determines, based on the initial control data, baseline control limits related to the OEM or service provider recommended limits. The network device receives, an indication of an out-of-bounds event, wherein the out-of-bounds event includes at least one instance where subsequent control data is outside the baseline control limits and initiates, based on the business rules, an action responsive to the out-of-bounds event.