- 专利标题: Adaptive communication handling
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申请号: US15496148申请日: 2017-04-25
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公开(公告)号: US09883031B2公开(公告)日: 2018-01-30
- 发明人: Robert R. Burns
- 申请人: SHORETEL, INC.
- 申请人地址: US CA Sunnyvale
- 专利权人: Shoretel, Inc.
- 当前专利权人: Shoretel, Inc.
- 当前专利权人地址: US CA Sunnyvale
- 代理机构: Tarolli, Sundheim, Covell & Tummino LLP
- 主分类号: H04M3/42
- IPC分类号: H04M3/42 ; H04W4/16 ; H04M1/725 ; H04M3/58 ; H04M3/02 ; H04M3/54 ; H04W68/00
摘要:
A method can include accessing, from memory, sensor data in response to detecting an incoming communication to a given communication endpoint. The sensor data represents at least one of a condition of the given communication endpoint or a condition of an operating environment associated with the endpoint. The method can also include analyzing the sensor data to determine endpoint condition data corresponding to at least one of a willingness or availability of a user to answer the incoming communication at the given communications endpoint. The method can also include adapting a duration that the incoming communication is offered to the given communication endpoint based on the endpoint condition data.
公开/授权文献
- US20170230501A1 ADAPTIVE COMMUNICATION HANDLING 公开/授权日:2017-08-10
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