Invention Grant
- Patent Title: Systems and methods for tracking and responding to mobile events in a relationship management system
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Application No.: US15005992Application Date: 2016-01-25
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Publication No.: US09883033B2Publication Date: 2018-01-30
- Inventor: Jason Li , Adam Evans , Steve Loughlin , Patricio Echague
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Alpine Technology Law Group LLC
- Main IPC: H04B7/00
- IPC: H04B7/00 ; H04M3/51 ; H04M3/42 ; H04W4/02 ; G06Q30/00 ; H04M3/22 ; H04W8/02 ; H04W68/04 ; H04W4/04

Abstract:
A method and apparatus for tracking and responding to mobile events in a relationship management system is described. The method may include detecting a mobile event associated with a user of a relationship management system. Furthermore, the method may include analyzing the mobile event to determine at least one relationship management process associated with the user for which the mobile event is related. The method may also include generating one or more relationship management system notifications for transmission to the mobile device of the user prior to initiation of the mobile event, and generating one or more relationship management suggestions or relationship management system notifications for transmission to the mobile device of the user after a termination of the mobile event.
Public/Granted literature
- US20160142542A1 SYSTEMS AND METHODS FOR TRACKING AND RESPONDING TO MOBILE EVENTS IN A RELATIONSHIP MANAGEMENT SYSTEM Public/Granted day:2016-05-19
Information query