Invention Grant
- Patent Title: System and method for scalable interaction prioritization
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Application No.: US15431308Application Date: 2017-02-13
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Publication No.: US09888123B2Publication Date: 2018-02-06
- Inventor: Michael Rybachenko , Ivan Lysiuk
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: US CA Daly City
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: US CA Daly City
- Agency: Lewis Roca Rothgerber Christie LLP
- Main IPC: H04M3/00
- IPC: H04M3/00 ; H04M3/523
Abstract:
A system and method include a processor and a memory. The memory stores instructions, which when executed by the processor, causes the processor to allocate interactions to a server based on a function of a criteria over time, where the server can only handle a determined number of interactions at a time.
Public/Granted literature
- US20170155770A1 SYSTEM AND METHOD FOR SCALABLE INTERACTION PRIORITIZATION Public/Granted day:2017-06-01
Information query
