A communication gateway device to facilitate communication between at least one elevator car, a call center system, and a third party device includes a cellular communication interface including a digital cellular interface and an analog cellular interface, a wired telephone communication interface including a digital wired telephone interface and an analog wired telephone interface, and an elevator communication interface to send and receive an elevator communication to and from at least one elevator communication device associated with the at least one elevator car, the elevator communication interface associated with the cellular communication interface and the wired telephone communication interface to send and receive the elevator communication to and from at least one of the call center system and the third party device via at least one of the digital cellular interface, the analog cellular interface, the digital wired telephone interface, and the analog wired telephone interface.