再颁专利
USRE36051E Automatic call distribution network with call overload system and method
失效
具有呼叫过载系统和方法的自动呼叫分配网络
- 专利标题: Automatic call distribution network with call overload system and method
- 专利标题(中): 具有呼叫过载系统和方法的自动呼叫分配网络
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申请号: US639300申请日: 1996-04-24
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公开(公告)号: USRE36051E公开(公告)日: 1999-01-19
- 发明人: David J. Adams , Wayne L. Harbuziuk , Christopher G. Culp
- 申请人: David J. Adams , Wayne L. Harbuziuk , Christopher G. Culp
- 申请人地址: CA Costa Mesa
- 专利权人: Rockwell International Corporation
- 当前专利权人: Rockwell International Corporation
- 当前专利权人地址: CA Costa Mesa
- 主分类号: H04M3/51
- IPC分类号: H04M3/51 ; H04M3/523 ; H04Q3/72 ; H04M3/54
摘要:
An automatic call distribution network (10) with an originating automatic call distributor (ACD) (12A) which transfers a received call to a destination ACD (12B) through an external telephonic network (24), a call overflow system (32) with a central processing unit (16A) at the originating ACD (12A) to compile data relating to an overflow call to be transmitted through the external telephonic network (24) to the destination ACT) (12B) of at least one of the types of information of: identification of a selected gate (26B) of the destination ACD (12B) to which the overflow call is to be routed, identification of the originating ACD (12A), a time information relating to a time the overflow call was in a queue at the originating ACD (12A), an ANI number representation of a telephone number of the call received at the originating ACD (12A) and a priority level of the overflow call, the central processing unit (16A) at the originating ACD (12A) sending the compiled data to the destination ACD (12B) to route the call at the destination ACD (12B).
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