Invention Application
WO2011005497A3 CROSS CHANNEL IDENTIFICATION IN ELECTRONIC COMMERCE ENVIRONMENTS
审中-公开
电子商务环境中的交叉通道识别
- Patent Title: CROSS CHANNEL IDENTIFICATION IN ELECTRONIC COMMERCE ENVIRONMENTS
- Patent Title (中): 电子商务环境中的交叉通道识别
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Application No.: PCT/US2010039430Application Date: 2010-06-22
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Publication No.: WO2011005497A3Publication Date: 2011-04-14
- Inventor: COLEMAN BARRY GORDON , MUSZYNSKI STEPHANE SAMUEL
- Applicant: ART TECHNOLOGY GROUP INC , COLEMAN BARRY GORDON , MUSZYNSKI STEPHANE SAMUEL
- Assignee: ART TECHNOLOGY GROUP INC,COLEMAN BARRY GORDON,MUSZYNSKI STEPHANE SAMUEL
- Current Assignee: ART TECHNOLOGY GROUP INC,COLEMAN BARRY GORDON,MUSZYNSKI STEPHANE SAMUEL
- Priority: US48956409 2009-06-23
- Main IPC: H04L12/66
- IPC: H04L12/66
Abstract:
A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information corresponding to the user; receiving an incoming phone call on the dynamically selected phone number, connecting the incoming call to an outgoing call to the call center, and providing the context information to a computer corresponding to an agent to whom the outgoing call is connected. The context information may include a web page viewed by the user, and may be sufficient to provide a co-browsing capability. The technique may be utilized with or without session based web pages and may be performed by a sever that serves web page content to the user or a third party service provider.
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