Invention Application
WO2013103696A2 METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECIALISTS AND SPECIALIST RATINGS
审中-公开
使用消费者选择的专家和专家评分来提供支持服务的方法
- Patent Title: METHOD FOR PROVIDING SUPPORT SERVICES USING CONSUMER SELECTED SPECIALISTS AND SPECIALIST RATINGS
- Patent Title (中): 使用消费者选择的专家和专家评分来提供支持服务的方法
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Application No.: PCT/US2013/020113Application Date: 2013-01-03
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Publication No.: WO2013103696A2Publication Date: 2013-07-11
- Inventor: TUCHMAN, Kenneth D. , SHARPE, Bruce A. , TRUONG, Henry D.
- Applicant: TELETECH HOLDINGS, INC.
- Applicant Address: 9197 South Peoria Street Englewood, Colorado 80112 US
- Assignee: TELETECH HOLDINGS, INC.
- Current Assignee: TELETECH HOLDINGS, INC.
- Current Assignee Address: 9197 South Peoria Street Englewood, Colorado 80112 US
- Agency: SHAO, Kevin G. et al.
- Priority: US13/342,794 20120103
- Main IPC: G06F15/16
- IPC: G06F15/16
Abstract:
A service center receives a request from a remote device for a live support session of a product supported by the service center, where the service center provides support services for a plurality of products on behalf of a plurality of product providers. In response to the request, the service center determines one or more preferred agents that are known to a user of the remote device and transmits information representing the preferred agents to the remote device to allow the user to select one of the preferred agents for the live support session. In response to a user selection of an agent, a communications session is established between the user and the selected agent to enable the selected agent to provide live support.
Information query
