Invention Application
- Patent Title: SYSTEM AND METHOD FOR CALL PROGRESS DETECTION
- Patent Title (中): 用于呼叫进程检测的系统和方法
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Application No.: PCT/US2016/020281Application Date: 2016-03-01
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Publication No.: WO2016140977A1Publication Date: 2016-09-09
- Inventor: GRODEK, Vera , MEHROTRA, Gaurav , GVILDYS, Paul , SHUNDO, Nelson , LEE, Alex Ka Yu
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: 2001 Junipero Serra Boulevard Daly City, California 94014 US
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: 2001 Junipero Serra Boulevard Daly City, California 94014 US
- Agency: CHANG, Josephine E.
- Priority: US62/127,222 20150302; US14/846,643 20150904
- Main IPC: H04M3/51
- IPC: H04M3/51
Abstract:
A contact center includes an outbound server to make a call to a callee and a media device. The media device receives an audio signal based on the call, to determine a Mel-frequency cepstral coefficient for the received audio signal, and to match the Mel-frequency cepstral coefficient for the audio signal to a Mel-frequency cepstral coefficient for a pre-recorded carrier message. The media device can determine a content of the audio signal based on the match.
Information query
