Invention Application
- Patent Title: SYSTEM AND METHOD FOR QUALITY MANAGEMENT PLATFORM
- Patent Title (中): 质量管理平台系统与方法
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Application No.: PCT/US2016/034490Application Date: 2016-05-26
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Publication No.: WO2016196234A1Publication Date: 2016-12-08
- Inventor: VYMENETS, Leonid , MACARTHUR, Cayley , KONIG, Yochai , LO, Wayne , KUMAR, Praphul , RISTOCK, Herbert Willi Artur
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: 2001 Junipero Serra Blvd. Daly City, California 94014 US
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: 2001 Junipero Serra Blvd. Daly City, California 94014 US
- Agency: CHANG, Josephine E.
- Priority: US14/726,491 20150530
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06Q10/06
Abstract:
A system includes a contact center to provide an interaction between a customer and agent. A forms manager of the contact center generates a question for an evaluation form. A workforce management server connects with the forms manager, the workforce management server to schedule a work time for the agent. The workforce management server schedule the forms manager to generate the evaluation form when the agent is working.
Information query
