Approaches are provided storing a case data structure in a memory device. The case data structure is representative of characteristics of a case associated with an abnormality detected in an industrial machine or system. The case data structure includes an evidence field with evidence, an interpretation field with an interpretation, a recommendation field with a recommendation, and a permission field with a permission. The permission field is configured to be populated with values indicative of access permissions for remote personnel at a remote site. Approaches are also provided for automatically blocking accessibility of the case data structure to the remote personnel at the remote site when the permission field is populated with a first content. Approaches are also provided for automatically making the case data structure accessible to the remote personnel at the remote site when the permission field is populated with a second content.