Invention Application
- Patent Title: PINNING IN AN INTERACTIVE MEDIA/VOICE RESPONSE SYSTEM
- Patent Title (中): 交互式媒体/语音应答系统中的钉扎
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Application No.: PCT/US2017/053757Application Date: 2017-09-27
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Publication No.: WO2018064184A1Publication Date: 2018-04-05
- Inventor: HOLLENBERG, Todd , WELLMAN, Aaron , KUMAR, Praphul
- Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Applicant Address: 2001 Junipero Serra Blvd. Daly City, California 94014 US
- Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
- Current Assignee Address: 2001 Junipero Serra Blvd. Daly City, California 94014 US
- Agency: CHANG, Josephine E.
- Priority: US15/280,769 20160929
- Main IPC: H04M3/493
- IPC: H04M3/493
Abstract:
A system and method for providing an interactive media response menu in an interactive media response (IMR) system is described. The system provides an end user with an IMR menu. The end user has the option to pin particular menu options throughout the IMR menu. During subsequent interactions with the IMR system, the end user can access a menu of his or her pinned menu options. The end user can select one of the pinned menu options and the IMR system will present that menu option to the end user.
Information query
