公开(公告)号：EP3243321B1

公开(公告)日：2020-07-15

申请号：EP15877313.5

申请日：2015-12-07

申请人： United Services Automobile Association (USAA)

发明人： YARBROUGH, Greg ,  SMITH, Eric ,  JAYAPALAN, Vijay

IPC分类号： H04M3/50 ,  H04M3/22 ,  H04L12/26 ,  G06Q30/02 ,  H04M3/51

公开(公告)号：EP3633965A1

公开(公告)日：2020-04-08

申请号：EP19211672.1

申请日：2015-09-16

申请人： United Services Automobile Association (USAA)

发明人： JAYAPALAN, Vijay ,  YARBROUGH, Greg ,  SMITH, Eric

IPC分类号： H04M3/51 ,  G10L21/013 ,  H04M3/493

摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving an input from an agent during a call with a caller where the input directs one or more processors to inject a recorded statement in the agent's voice into the call, and where the recorded statement in the agent's voice is stored in a computer-readable file. Obtaining the recorded statement in the agent's voice based on data associated with the input and in response to receiving the input. And causing the recorded statement in the agent's voice to be inserted into a media stream of the call.

公开(公告)号：EP3623976A1

公开(公告)日：2020-03-18

申请号：EP19201839.8

申请日：2015-05-01

申请人： United Services Automobile Association (USAA)

发明人： VO, Hoang Trung ,  HARRIS, John Raymond ,  TIJERINA, Rochelle Ann

IPC分类号： G06F21/32 ,  G06K9/00 ,  H04L29/00 ,  H04L29/06 ,  G06F21/31 ,  G06F3/0482 ,  G06F3/0481 ,  G06F3/0484

摘要： Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for receiving user input indicating a first user selection of a first form of biometric authentication from a plurality of forms of biometric authentication, providing a first interface for display on a user device, the first interface corresponding to the first form, receiving first biometric data, the first biometric data being provided using the first interface, and selectively enabling communication between the user device and a back-end system based on the first biometric data.

公开(公告)号：EP3228071B1

公开(公告)日：2019-11-27

申请号：EP15781176.1

申请日：2015-09-16

申请人： United Services Automobile Association (USAA)

发明人： JAYAPALAN, Vijay ,  YARBROUGH, Greg ,  SMITH, Eric

IPC分类号： H04M3/51 ,  G10L21/013 ,  H04M3/493

公开(公告)号：EP3278248A1

公开(公告)日：2018-02-07

申请号：EP16774303.8

申请日：2016-04-01

申请人： United Services Automobile Association (USAA)

发明人： BORUNDA, Adrian ,  ANARUK, Andrew L. ,  HERNANDEZ, Heather ,  TREVINO, Melissa ,  VIJAYVERGIA, Gunjan ,  WRIGHT, III, William H. ,  SHELTON, John ,  WRIGHT, Susan ,  PICKREL, Cory S. ,  BESS, Christopher ,  LIANG, Minya

IPC分类号： G06F17/30 ,  H04M1/66 ,  H04W12/00 ,  H04W12/06 ,  H04W12/08 ,  H04W64/00

CPC分类号： H04L63/10 ,  G06Q50/18 ,  H04L63/08 ,  H04L63/0807

摘要： Methods, systems, and apparatus, including computer programs encoded on computer storage media, to provide digital identification. One of these methods includes comparing the location of a requester of a digital identification to the location of an owner of the digital identification. The method also includes providing information about the digital identification to the requester based at least in part on determining that the requester and the owner are within a predetermined distance.