摘要:
A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access.
摘要:
Disclosed is a method of password protection applied to applications on mobile devices during a remote control session. When a mobile device is connected to a remote support technician providing said remote support technician access to the mobile device, when a user highlights a password field the password is contextually hidden on remote support technician's console. A toast message is displayed on the remote access console and the user's mobile device and the remote support technician is denied the ability to edit the user's password field.
摘要:
Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.
摘要:
Disclosed is a Virtual Mobile Management apparatus and method using a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user. A device client is resident on the mobile device non-volatile memory and is operable by the end user to invoke the application to request remote control feature.
摘要:
Disclosed is a web-based dashboard notification application for real-time presentation and remote management of mobile devices connected to a management console. A method for providing dashboard notifications during a remote control session includes establishing a remote control session between a management console and a mobile device. The management console requests device information and sends the device information to a dashboard execution service. A dashboard model is requested based on the device information, where the dashboard model is a set of workflows. A set of workflows is executed on the device information to verify the device information against predetermined values. The output data model is bound to a view to create a dashboard notification, which is displayed on the management console. The dashboard notification is a visual representation of a health of the mobile device.
摘要:
Disclosed is a web-based dashboard notification application for real-time presentation and remote management of mobile devices connected to a management console. A method for providing dashboard notifications during a remote control session includes establishing a remote control session between a management console and a mobile device. The management console requests device information and sends the device information to a dashboard execution service. A dashboard model is requested based on the device information, where the dashboard model is a set of workflows. A set of workflows is executed on the device information to verify the device information against predetermined values. The output data model is bound to a view to create a dashboard notification, which is displayed on the management console. The dashboard notification is a visual representation of a health of the mobile device.