公开(公告)号：US07739325B1

公开(公告)日：2010-06-15

申请号：US09557334

申请日：2000-04-24

Applicant: Glen Kazumi Okita ,  Suresh Kumar Agarwal ,  Alex Yiu-Man Chan ,  Roy Sing Ho ,  Stanley Ka-Hung Poon ,  Fung-Wah Lin ,  Binu Thomas

Inventor： Glen Kazumi Okita ,  Suresh Kumar Agarwal ,  Alex Yiu-Man Chan ,  Roy Sing Ho ,  Stanley Ka-Hung Poon ,  Fung-Wah Lin ,  Binu Thomas

IPC: G06F15/16

CPC classification number: H04M3/51 ,  G06Q10/06

Abstract: A method and apparatus for extensible real-time workflows are described. The present invention allows a user of a transaction processing system, such as a customer relationship management (CRM) tool or an automatic call distribution (ACD), for example, to easily add new event sources without recompiling the core workflow server engine of the transaction processing system. The invention also supports features such as the adding of new services, the exchange of events and parameters with other systems, real-time collection and display of workflow statistical information, the use of a centralized configuration database, incremental loading and unloading of workflows and rules, and exception handling.

Abstract translation: 描述了用于可扩展实时工作流程的方法和装置。 本发明允许诸如客户关系管理（CRM）工具或自动呼叫分配（ACD）之类的交易处理系统的用户容易地添加新的事件源而不重新编译事务的核心工作流服务器引擎 处理系统。 本发明还支持诸如添加新服务，与其他系统的事件和参数的交换等功能，实时收集和显示工作流统计信息，使用集中式配置数据库，增量加载和卸载工作流和规则 ，和异常处理。