公开(公告)号：US20200153970A1

公开(公告)日：2020-05-14

申请号：US16190704

申请日：2018-11-14

Applicant: Avaya Inc.

Inventor： Shamik Shah ,  Atul Gaikwad

IPC: H04M3/523 ,  H04M3/42

Abstract: The technology disclosed herein enables an improved communication dialer system that uses a calling-party identifier having previous association with a called party to request a communication session with that called party. In a particular embodiment, a method provides identifying a called party for a first communication session and determining a first calling-party identifier from a plurality of calling-party identifiers available to the communication dialer for establishing the first communication session with the called party. The first calling-party identifier was previously used in association with a communication session with the called party. The method further provides directing the communication dialer to request the first communication session with the called party using the first calling-party identifier.