公开(公告)号：US10742800B2

公开(公告)日：2020-08-11

申请号：US16585905

申请日：2019-09-27

Applicant: Avaya Inc.

Inventor： David Chavez ,  Keith Cowley

IPC: H04M3/22 ,  H04M3/51 ,  H04L12/24

Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.

公开(公告)号：US10469655B2

公开(公告)日：2019-11-05

申请号：US15927909

申请日：2018-03-21

Applicant: Avaya Inc.

Inventor： David Chavez ,  Keith Cowley

IPC: H04M3/22 ,  H04M3/51 ,  H04L12/24

Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.

公开(公告)号：US20190297184A1

公开(公告)日：2019-09-26

申请号：US15927909

申请日：2018-03-21

Applicant: Avaya Inc.

Inventor： David Chavez ,  Keith Cowley

IPC: H04M3/22 ,  H04M3/51 ,  H04L12/24

Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.

公开(公告)号：US20200028962A1

公开(公告)日：2020-01-23

申请号：US16585905

申请日：2019-09-27

Applicant: Avaya Inc.

Inventor： David Chavez ,  Keith Cowley

IPC: H04M3/22 ,  H04M3/51 ,  H04L12/24

Abstract: Embodiments provide systems and methods for reconstructing a communication session upon a failure of a session manager by monitoring a communication session associated with a Universal Call IDentifier (UCID) and detecting a failure of the session manager. In some cases, A timer can be set in response to detecting the failure of the session manager. In response to the timer expiring before detecting the recovery of the session manager, the application server can end monitoring of the communication session. In response to detecting a subsequent recovery of the session manager, a re-invitation message associated with the communication session and including the UCID can be sent. Communications components of the contact center can receive and accept the re-invitation message, re-map a session initiated by the re-invitation message to the communication session based on the UCID from the re-invitation message, and reconstruct the communication session.