公开(公告)号：US20200045088A1

公开(公告)日：2020-02-06

申请号：US16599241

申请日：2019-10-11

Applicant: Avaya Inc.

Inventor： Jason G. Tanabe ,  Kyle Klassen ,  Geoffrey L. Baskwill ,  Jason Milley

IPC: H04L29/06 ,  H04W8/18

Abstract: Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.

公开(公告)号：US11330022B2

公开(公告)日：2022-05-10

申请号：US16599241

申请日：2019-10-11

Applicant: Avaya Inc.

Inventor： Jason G. Tanabe ,  Kyle Klassen ,  Geoffrey L. Baskwill ,  Jason Milley

IPC: H04L29/06 ,  H04W8/18 ,  H04L65/1069 ,  H04L65/102 ,  H04L65/80 ,  H04L65/10 ,  H04L65/65

Abstract: Providing a user experience on a multimodal communications terminal configured to communicate according to a plurality of communication includes: executing a single application that provides a user experience (UX) for controlling user selection of preferences of the plurality of communication methods when originating or receiving communication sessions; and providing, via the single application, a selectable control that is persistent such that the selectable control is displayed in any screen of the single application, wherein the control allows selection of one of the plurality of communication methods to use for a particular communication session.

公开(公告)号：US20150004965A1

公开(公告)日：2015-01-01

申请号：US14022599

申请日：2013-09-10

Applicant: Avaya Inc.

Inventor： Jason G. Tanabe ,  Kyle Klassen ,  Geoffrey L. Baskwill ,  Jason Milley

IPC: H04L29/06 ,  H04W88/06

CPC classification number: H04L65/1069 ,  H04L65/1006 ,  H04L65/1009 ,  H04L65/102 ,  H04L65/608 ,  H04L65/80 ,  H04W8/18

Abstract: System and method to provide an improved user experience for session requests at a multimodal communication terminal, the method including: providing a first user preference, to a server, for incoming communication sessions; receiving, at a first time, by the multimodal communication terminal, an indication of an incoming communication session; enabling control of a session delivery technique of the incoming communication session by use of a user experience; receiving a second user preference, from a user of the multimodal communication terminal, for outgoing communication sessions; receiving, at a second time, by the multimodal communication terminal, a request to establish an outgoing communication session; determining existence of a second predetermined condition, relevant to outgoing communication methods; selecting an outgoing communication method based upon existence of the second predetermined condition and the second user preference; and enabling control of the outgoing communication session by use of the user experience.

Abstract translation: 用于为多模通信终端处的会话请求提供改进的用户体验的系统和方法，所述方法包括：向服务器提供用于进入通信会话的第一用户偏好; 在第一时间由多模式通信终端接收进入的通信会话的指示; 通过使用用户体验来控制进入通信会话的会话传递技术; 从多模通信终端的用户接收用于出局通信会话的第二用户偏好; 在第二时间由多模通信终端接收建立传出通信会话的请求; 确定与传出通信方法相关的第二预定条件的存在; 基于第二预定条件和第二用户偏好的存在来选择输出通信方法; 并且通过使用用户体验来实现对出站通信会话的控制。